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Privacy Policy

Last updated: January 23, 2025

Introduction

Welcome to Growthor. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website uaeparkticket.com and use our services related to family entertainment and theme park bookings across the United Arab Emirates.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. Please read this privacy policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect several types of information from and about users of our website and services:

Personal Information

When you interact with our services, we may collect personal information that you voluntarily provide to us, including but not limited to:

  • Full name and contact information (email address, phone number, mailing address)
  • Booking and reservation details for theme parks and entertainment venues
  • Payment information processed through secure third-party payment processors
  • Date of birth and age information for ticket eligibility verification
  • Preferences regarding entertainment destinations and activities
  • Communication history with our customer support team

Automatically Collected Information

When you access our website, we automatically collect certain information about your device and browsing behavior:

  • IP address and approximate geographic location
  • Browser type, operating system, and device information
  • Pages visited, time spent on pages, and navigation paths
  • Referring website addresses and search terms used
  • Date and time stamps of your visits

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you use our services, remember your preferences, and provide personalized content. You can control cookie settings through your browser preferences, though disabling cookies may limit some functionality of our website.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling your bookings for theme parks and entertainment venues, including Motiongate Park and other featured destinations
  • Communicating with you about your reservations, confirmations, and important updates
  • Providing customer support and responding to your inquiries
  • Sending promotional materials about special offers, such as our Motiongate Park pricing at 230 AED, and other exclusive deals
  • Improving our website functionality and user experience through analytics
  • Personalizing your experience based on your preferences and browsing history
  • Detecting, preventing, and addressing technical issues and fraudulent activities
  • Complying with legal obligations and enforcing our terms of service
  • Conducting market research and gathering feedback to enhance our services

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers and Partners

We work with trusted third-party service providers who assist us in operating our website and delivering our services. These partners include:

  • Theme parks and entertainment venues where you book tickets
  • Payment processing companies that handle transactions securely
  • Cloud hosting providers for data storage and management
  • Email service providers for communications
  • Analytics providers to help us understand website usage
  • Customer support platforms and communication tools

These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law or in response to valid legal processes, such as:

  • Compliance with court orders, subpoenas, or other legal requests
  • Protection of our rights, property, or safety, and that of our users
  • Investigation of potential violations of our terms of service
  • Prevention of fraud, security threats, or illegal activities
  • Cooperation with law enforcement or regulatory authorities

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and the choices you may have regarding your information.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure storage of personal information on protected servers
  • Regular security assessments and vulnerability testing
  • Access controls limiting employee access to personal data
  • Staff training on data protection and privacy best practices
  • Incident response procedures for potential data breaches

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Your Rights and Choices

You have certain rights regarding your personal information, depending on your location and applicable laws:

Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. You can update your account information at any time through your user profile or by contacting us.

Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format for transfer to another service provider.

Deletion

You can request deletion of your personal information, subject to certain legal obligations that may require us to retain specific data. We will honor deletion requests unless we have legitimate grounds to retain the information.

Marketing Communications

You can opt out of receiving promotional emails from us by clicking the unsubscribe link in any marketing email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your bookings and account.

Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, or receive warnings before cookies are stored.

Children's Privacy

Our services are designed for families, and we take the privacy of children seriously. We do not knowingly collect personal information from children under the age of 13 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately, and we will take steps to remove such information from our systems.

For bookings involving minors, we require that reservations be made by adults who can provide necessary consent and supervision.

International Data Transfers

Our primary operations are based in the United Arab Emirates. If you are accessing our services from outside the UAE, please be aware that your information may be transferred to, stored, and processed in the UAE or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.

By using our services, you consent to the transfer of your information to the UAE and other countries as necessary to provide our services. We ensure that appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Third-Party Websites

Our website may contain links to third-party websites, including those of our partner theme parks and entertainment venues. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

This privacy policy applies only to information collected through uaeparkticket.com and does not cover information you may provide directly to theme parks or other third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy and may provide additional notice for material changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Growthor
Email: info@uaeparkticket.com
Phone: +971 52 512 1700
Address: FHFW+95 - Al Huboob 2, Emirate of Umm Al Quwain, United Arab Emirates

We are committed to working with you to resolve any privacy concerns you may have. We will respond to your inquiry within a reasonable timeframe, typically within 30 days of receipt.

Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein. If you do not agree with this policy, please do not use our services.

For specific activities, such as receiving marketing communications or using certain features, we may request your explicit consent, which you can withdraw at any time by contacting us or using the opt-out mechanisms provided.